Withdrawal And Refund Policy
Students wishing to withdraw and claim a refund must discuss with the Principal or Administrator and confirm their intention to withdraw in writing to the Administrator. The student’s eligibility for a refund will be assessed and confirmed in writing by the Administrator. Refunds will be made within 2 weeks of confirmation of eligibility and the amount to be refunded. The following refund policies will apply for all students enrolled with FIAT:
Courses of Three Months or More
If students withdraw from the course before commencement of the course they will receive a full refund of all course fees (including enrolment and material fees) paid by them, less 10%:
If domestic students withdraw from the course within the first eight days after the start of the course they will receive a full refund of the fees paid less the NZ government-authorised deduction of the lesser of 10 per cent of the fees paid or $500.
If international students withdraw from the course within the first ten days of the course they will receive a full refund of all course fees (including enrolment and material fees) paid by them, less the NZ government-authorised retention of up to 25% of fees paid to cover:
- The fee total on which the maximum percentage is determined is the sum of the cost components of all payments made by the international student to the private training establishment for the following
- tuition and assessment fees:
- administration and registration fees:
- books, specialist clothing, and other similar costs relating to the programme or training scheme:
- airport pick-up:
- Overhead costs such as marketing, recruitment, and agents’ commissions.
A statement will be given to any student so withdrawing as to the basis for the proportion of the fees retained. If the student withdraws from the course after the first ten days of the course, any refund will be at the discretion of the Principal/CEO.
Cancellation / closure of course
FIAT reserves the right to cancel or close courses due to insufficient demand, unavailability of suitable training staff or facilities or similar major issues. In all cases the student will be offered alternative training dates or a refund of at least a pro rata amount of fees paid in relation to the amount of the course still due to run within five working days of the closure. Any increase on the amount of refund will be at the discretion of the Principal/CEO.
In the event of a course closure directed by NZQA, a pro rata refund will be provided as above.
Where a course closure is required due to a natural disaster, a refund will not be made if the course resumes before the start of the 11th working day after the date of the closure; and a student chooses to remain on the course. In such an event students will be given the right to opt out within 20 days and a pro-rata refund will be given calculated from the time the student has ceased attending.